Returns are accepted within 30 days of receipt. We do not accept returns that are used and/or not in the original, complete packaging unless it is defective. Defective merchandise will be exchanged. Please include all packaging and printed materials before shipping any return. Be aware that a charge for missing items will be deducted from the purchase price.

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How do I return an item to Hardisty's Homewares?

Please ship your return merchandise, with the requested information completed on the back of your packing slip, to the following address via insured mail:

ATTN: Returns
Hardisty's Homewares
1565 Farmers Lane Plaza
Santa Rosa CA 95405

If you need assistance prior to returning your item(s), please call us:
1-707-545-0535

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I lost my packing slip. What information do you need for my return?

If you've lost your packing slip, call us at 1-707-545-0535 for assistance. We will give you the information you need to include with your return, including your order number. Ship your return merchandise to the address above -- don't forget to include your order number with your package! We recommend insuring your return shipment, as we cannot give credit for items that we do not receive in sellable condition.

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What do I do if Hardisty's Homewares shipped me the wrong item(s) or my order was damaged in transit?

For fastest service, call us at 1-707-545-0535 or email us at returns@Hardistys.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it. We will assist you in returning the original shipment for a full refund, including shipping charges.

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Will I get a full refund for my return?

If you return the item in new or like-new condition, with proof of purchase (i.e., your packing slip), you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). We can not refund original postage unless we shipped the wrong item, it was damaged in transit, or the item is defective upon initial receipt. If you do not have your packing slip or original order number, call us at 1-707-545-0534 and we will search for your order. If we do not find an original order, we will issue you a gift certificate based on the current selling price of the item(s), upon receipt of your return in our operations center.

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How long does it take to get my refund?

We process all returns immediately upon receipt of the item(s) to our store location. Depending on the method you use to send the item(s) to us, it can take up to 3-4 weeks for you to receive your refund. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. If you ordered by check, your refund check will be sent to you via first-class mail.

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Who do I contact to ask about my return?

To check on the status of your return, call us at 1-707-545-0535 or email us at returns@Hardistys.com with your order number, name, address and details on the item(s) you returned.